Cancellation & Refund Policy

Overview & Scope

Cancellation & Refund Policy

NextGen Knowledge Hub aims to maintain a clear, fair, and transparent cancellation and refund process for participants registered for our online training programmes and workshops.

This Policy applies to eligible payments made for NextGen Knowledge Hub online training programmes and workshops and should be read together with our Terms & Conditions and Registration & Enrollment Policy.

1. Refund Commitment

NextGen Knowledge Hub provides a full refund for eligible cancellation requests submitted within the permitted cancellation period.

A participant must contact NextGen Knowledge Hub at least two (2) hours before the scheduled starting time of the programme to request cancellation and a refund.

Where an eligible refund is approved, the amount paid will be refunded.

If a bank, payment provider, or financial institution has imposed an actual and non-recoverable transaction charge in connection with the original payment, only that actual charge may be deducted from the refund.

NextGen Knowledge Hub will not impose an additional arbitrary administrative or cancellation fee.

2. Cancellation Before the Two-Hour Deadline

Participants may request cancellation and a refund by contacting NextGen Knowledge Hub at least two (2) hours before the scheduled programme start time.

Eligible requests received within this period will qualify for a full refund, subject only to any actual non-recoverable transaction charge imposed by the relevant bank or payment provider.

The cancellation request must be received by NextGen Knowledge Hub before the two-hour deadline.

3. Cancellation Less Than Two Hours Before the Programme

Cancellation requests received less than two (2) hours before the scheduled programme start time will normally not be eligible for a refund.

Last-minute cancellation or refund requests will not ordinarily be entertained because programme arrangements, participant access, materials, trainer/facilitator availability, and other resources may already have been finalised.

However, NextGen Knowledge Hub may consider an exceptional last-minute request where the participant provides a genuine and valid reason.

Approval of such an exceptional request is at the discretion of NextGen Knowledge Hub and does not create an automatic entitlement to a refund.

4. No Refund After the Programme Begins

No refund will be provided once the programme has started.

This applies regardless of whether the participant:

attends only part of the programme;

leaves a session early;

is unable to continue after the programme has started;

changes their mind after the programme begins; or

does not attend after failing to cancel within the permitted cancellation period.

Participants are therefore strongly advised to submit cancellation requests before the two-hour deadline if they are unable to attend.

5. No Refund After Programme Completion

No refund will be provided after the programme has been completed.

Registration and payment represent confirmation of the participant's place and access to the scheduled programme.

Failure to attend without cancelling within the permitted period does not create a right to a refund.

6. Exceptional Circumstances

NextGen Knowledge Hub understands that unexpected and serious circumstances may occasionally prevent a participant from providing the required two-hour notice.

A participant may contact us as soon as possible and explain the circumstances.

Examples of circumstances that may be considered may include a genuine emergency, serious unforeseen event, or other circumstances that reasonably prevented the participant from providing timely notice.

Providing a reason does not automatically guarantee a refund.

Each exceptional request will be considered individually by NextGen Knowledge Hub.

Where an exceptional refund is approved, the refund will normally follow the full-refund principle described in this Policy, subject only to any actual non-recoverable transaction charge imposed by the payment provider or bank.

7. How to Request a Cancellation or Refund

Cancellation requests must be sent to:

Email: nextgenkh2025@gmail.com

Participants should include:

full name;

registered email address;

programme name;

scheduled programme date and time;

payment/transaction reference, where available; and

reason for cancellation, particularly where the request is made less than two hours before the programme.

The time at which the cancellation request is received by NextGen Knowledge Hub will be used to determine whether the two-hour cancellation deadline has been met.

8. Programme Cancellation by NextGen Knowledge Hub

If NextGen Knowledge Hub cancels a programme before it begins and does not provide a suitable alternative arrangement accepted by the participant, the participant will be eligible for a full refund.

If NextGen Knowledge Hub reschedules a programme, participants may be offered the opportunity to attend the rescheduled programme.

Where the participant does not wish to attend the rescheduled programme, the applicable refund arrangement will be communicated to the participant.

9. Payment Provider Charges

NextGen Knowledge Hub currently accepts payments through PhonePe and PayPal.

Where an eligible refund is processed, NextGen Knowledge Hub will refund the applicable amount paid.

Only an actual, non-recoverable transaction charge imposed by the bank, payment provider, or financial institution may be deducted from an otherwise eligible refund.

No additional cancellation or administrative fee will be imposed by NextGen Knowledge Hub.

10. Refund Processing

Once an eligible refund has been approved, NextGen Knowledge Hub will initiate the refund through the applicable payment method or another appropriate method where necessary.

The time taken for the refunded amount to appear in the participant's bank or payment account may depend on the payment provider, bank, card issuer, or other financial institution.

NextGen Knowledge Hub cannot control the exact time required by a third-party financial institution to credit the refund after it has been initiated.

11. Certificate and Refund

A certificate is issued only after successful completion of the applicable programme requirements.

A participant who cancels their registration and receives a refund will not be entitled to a certificate for that programme.

Participants who do not meet the applicable attendance or completion requirements will not receive a certificate merely because they registered or paid for the programme.

12. Research Consultancy Services

This Policy primarily applies to online training programmes and workshops.

Research consultancy, research support, data analysis, literature review, bibliometric/scientometric services, research writing support, and other individually commissioned professional services may be governed by separate quotations, proposals, service agreements, or consultancy terms.

Refund arrangements for consultancy services may therefore differ from the training-programme refund arrangements and will be communicated before the service is confirmed where appropriate.

13. Contact Us

NextGen Knowledge HubThane, Maharashtra, IndiaMSME/Udyam Registration No.: UDYAM-MH-33-0671081Email: nextgenkh2025@gmail.comPhone: +91 92429 68035

We encourage participants to contact us as early as possible if they are unable to attend a registered programme.

Important: To qualify for the standard full-refund arrangement, cancellation requests must be received at least two (2) hours before the scheduled programme start time.