Privacy Policy

Overview & Scope

Privacy Policy

NextGen Knowledge Hub (“NextGen Knowledge Hub”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how NextGen Knowledge Hub collects, uses, stores, protects, and handles personal information when you visit our website, register for an online training programme or workshop, contact us, request our services, or otherwise interact with us.

This Privacy Policy should be read together with our Terms & Conditions and other applicable policies published on our website.

1. About NextGen Knowledge Hub

Business Name: NextGen Knowledge HubLocation: Thane, Maharashtra, IndiaMSME/Udyam Registration No.: UDYAM-MH-33-0671081Email: nextgenkh2025@gmail.comPhone: +91 92429 68035

NextGen Knowledge Hub provides online professional training, workshops, research consultancy, research support, library and information science training, and related educational and professional services.

2. Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of information.

2.1 Information You Provide Directly

When you register for a programme, contact us, request a service, or submit information through our website, we may collect:

full name;

email address;

telephone/mobile number;

organisation, institution, or professional affiliation;

course or programme registration information;

information required to provide our services;

billing or transaction-related information;

information submitted through contact or registration forms;

information contained in documents or files voluntarily submitted for research consultancy; and

other information you voluntarily provide to us.

Please do not submit passwords, banking passwords, payment-card PINs, or other highly confidential authentication credentials through our website or forms.

2.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, depending on the website configuration and technologies we use.

This may include:

IP address;

browser type and version;

device type;

operating system;

website pages visited;

date and time of visits;

referring website;

approximate location derived from technical information;

website performance information; and

information collected through cookies or similar technologies.

The exact information collected may depend on the analytics, hosting, security, advertising, and other services integrated with our website.

3. How We Use Your Information

We may process personal information for purposes including:

Training and Programme Registration

processing registrations;

confirming enrolment;

communicating programme details;

providing access to online training;

providing authorised training materials;

monitoring attendance or completion where required;

issuing certificates to eligible participants;

responding to programme-related questions; and

administering participant records.

Research Consultancy and Professional Services

Where you engage us for consultancy or professional services, we may use information and documents supplied by you to:

understand your requirements;

provide the agreed service;

communicate with you about the project;

prepare agreed deliverables;

provide revisions or support within the agreed scope;

maintain project records; and

manage billing and service administration.

Payments

We may process information necessary to confirm and reconcile payments made for our services.

Payments may be processed through third-party payment providers, including PhonePe and PayPal.

Payment providers may independently collect and process payment information according to their own privacy policies and terms.

NextGen Knowledge Hub does not request or intentionally store payment passwords, PINs, or complete payment-card authentication credentials through our website.

Website and Service Improvement

We may use information to:

maintain website functionality;

understand how visitors use our website;

improve our services;

identify technical problems;

improve website security;

analyse general website performance; and

develop new programmes and services.

Communication

We may use your contact information to respond to enquiries, provide service-related communications, send registration confirmations, provide programme updates, and communicate about transactions or services you have requested.

Where marketing communications are sent, we will provide an appropriate means of opting out where required.

4. Legal Basis and Consent

We will process personal information in accordance with applicable law.

Where consent is required, we will seek consent in an appropriate manner and provide information about the purpose for which personal information is being collected.

You may withdraw consent where applicable. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

Certain information may need to be retained or processed where necessary to provide a service you have requested, comply with applicable legal obligations, maintain records, resolve disputes, prevent fraud, or protect our legitimate interests, to the extent permitted by applicable law.

India's Digital Personal Data Protection framework requires processing of personal data to be undertaken in accordance with applicable legal requirements and establishes rights and obligations concerning personal-data processing.

5. Training Registration Information

When you register for an online training programme or workshop, information such as your name, registered email address, mobile number, programme details, payment status, attendance/completion information, and certificate-related information may be retained for legitimate programme administration.

The email address used during registration may also be used to authenticate or provide access to training materials associated with the registered programme.

Participants must not provide another person's email address or personal information without appropriate authorisation.

6. Access to Training Materials

Training materials are provided as part of the applicable registered programme and are not generally sold as independent products.

Where access controls are used, we may associate access to training materials with the participant's registered email address or account.

This information may be used to verify eligibility and prevent unauthorised access or distribution.

Participants are responsible for keeping any account credentials or access information confidential.

7. Certificates

Where a programme provides a certificate, we may retain information necessary to verify participation and completion and to prepare and issue the certificate.

A certificate is issued only when the participant satisfies the applicable completion requirements.

Participants who do not fulfil the applicable attendance or completion requirements will not be issued a certificate.

8. Research and Consultancy Documents

If you voluntarily provide research documents, datasets, manuscripts, reports, questionnaires, institutional information, or other materials for consultancy or professional services, we may process those materials solely for the agreed service and related administration.

Clients should ensure that they have the legal authority and any required permissions to provide information or documents to us.

Clients should avoid submitting unnecessary personal or sensitive information about research participants or third parties.

Where research data contains personal information, the client remains responsible for ensuring that the collection and sharing of such data with NextGen Knowledge Hub is lawful and appropriately authorised.

9. Sharing of Personal Information

We do not sell your personal information as a commercial product.

We may share or disclose information where reasonably necessary for legitimate business and service purposes, including with:

payment service providers;

website hosting and technology providers;

email and communication service providers;

cloud storage or document-management providers;

website analytics providers;

online meeting or training platforms;

IT and security service providers;

professional advisers, where necessary;

government authorities or law-enforcement agencies where legally required; or

other service providers necessary to provide a service requested by you.

Third-party service providers may process information according to their own privacy policies and contractual terms.

We seek to use appropriate service providers and reasonable safeguards when handling personal information.

10. Google, Meta, YouTube and Other Third-Party Platforms

NextGen Knowledge Hub may maintain or use accounts and integrations with third-party platforms, including Google services, Facebook, Instagram, YouTube, LinkedIn, payment platforms, website tools, analytics services, and other technology providers.

If you interact with those third-party platforms, your information may also be processed under their respective privacy policies.

We do not control the privacy practices of independent third-party platforms.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies for purposes such as:

essential website functionality;

remembering preferences;

website security;

analytics;

performance monitoring; and

marketing or advertising, where applicable.

The use of cookies is described in our separate Cookie Policy and Cookie Settings.

Where applicable, you may be provided with choices concerning non-essential cookies.

12. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, disclosure, or destruction.

However, no internet-based system can be guaranteed to be completely secure.

You should also take reasonable precautions, including using secure passwords, protecting account credentials, and avoiding submission of unnecessary sensitive information.

Where applicable law requires notification or other action following a personal-data breach, we will take the steps required by law.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

providing services;

maintaining training and registration records;

issuing and verifying certificates;

managing financial and transaction records;

handling customer enquiries;

resolving disputes;

maintaining business records;

complying with legal obligations; and

protecting our legitimate interests.

The appropriate retention period may differ depending on the type and purpose of the information.

When information is no longer reasonably required and there is no legal or legitimate reason to retain it, we may delete, anonymise, or otherwise appropriately dispose of it.

14. Your Privacy Rights

Subject to applicable law, individuals may have rights relating to their personal information, including rights concerning:

access to information about personal data processing;

correction or updating of inaccurate information;

withdrawal of consent where processing is based on consent;

deletion or erasure where applicable;

grievance or complaint mechanisms; and

other rights provided under applicable data-protection law.

Requests relating to personal information may be submitted using the contact details provided below.

We may need to verify your identity before acting on certain requests in order to protect personal information from unauthorised disclosure.

The Digital Personal Data Protection Rules, 2025 specifically contemplate clear notices and mechanisms through which individuals can exercise applicable rights, withdraw consent, and make complaints.

15. Children's Privacy

Our services are primarily intended for adults, researchers, students, academics, librarians, professionals, institutions, and other users who are legally able to register for the relevant services.

Where a programme is specifically designed for minors or involves minors, we will apply the requirements applicable to children's personal data under relevant law and may require appropriate parental or guardian involvement.

We do not knowingly seek unnecessary personal information from children.

16. International Data Processing

Some third-party technology, cloud, payment, communication, analytics, or other service providers used by us may process information in countries outside India.

Where personal information is processed through such services, the processing may be subject to the applicable laws, contractual safeguards, and privacy practices of those providers.

Where applicable law imposes specific requirements concerning transfers of personal data outside India, we will comply with those requirements.

17. Third-Party Websites

Our website may contain links to third-party websites and services.

Examples may include social-media platforms, payment providers, academic resources, publishers, databases, video platforms, or other external websites.

This Privacy Policy does not govern the privacy practices of those third parties.

We encourage users to review the privacy policies of third-party websites before providing personal information to them.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website technology, data-processing practices, or applicable laws and regulations.

The updated Privacy Policy will be published on our website with a revised “Last Updated” date.

Where legally required, we may provide additional notice of material changes.

19. Contact and Privacy Requests

If you have questions about this Privacy Policy, wish to request information concerning your personal data, wish to withdraw consent where applicable, or wish to raise a privacy-related concern, please contact us.

NextGen Knowledge HubThane, Maharashtra, IndiaMSME/Udyam Registration No.: UDYAM-MH-33-0671081Email: nextgenkh2025@gmail.comPhone: +91 92429 68035

We will make reasonable efforts to respond to privacy-related requests in accordance with applicable law.

20. Governing Law

This Privacy Policy shall be interpreted in accordance with applicable laws of India.

Any privacy-related dispute or complaint will be handled in accordance with applicable Indian law and the applicable regulatory mechanisms.

By using the NextGen Knowledge Hub website, submitting information through our forms, registering for our programmes, or requesting our services, you acknowledge that you have read this Privacy Policy and understand how your personal information may be processed as described above.